FAQS – ANITIALS

FAQs

If none of the following answers your question, please contact us and we will respond as soon as possible.

We are at your disposal to help you.

CUSTOMER SERVICE

If the payment method you used to place the order has been charged, but you have not received the confirmation email, don't worry, your order has been processed correctly.
To find the confirmation email, check your spam, promotions or junk mail folder. Be sure to check the same email account with which you made the order. If you still have not received it, write to us at info@anitials.com so we can help you.
All Anitials products are individually wrapped, also guaranteeing the protection and safety of each item.
If you want your order to be send wit a personalized message, a dedication or congratulations, write the text in the "ORDER NOTES" section that you will find on the shopping cart page.
Your message will be printed in a cardboard that will be shipped with your order.

All orders are carefully prepared in our workshop, within a maximum period of 5 days from receipt of the order.
Shipping times vary depending on the type of shipping selected and the delivery destination.
Orders are prepared Monday through Friday. Orders placed during the weekend or on holidays will be processed from the first business day.
In times of high demand, the delivery time may vary slightly.
For more information consult our Shipping and Returns section.
Yes, we ship worldwide.
NOTE: Orders placed from countries outside the European Union may be subject to import taxes and/or customs clearance fees according to local regulations, which are the customer's responsibility. If, after receiving notification of the package's arrival at the destination, the customer refuses or fails to collect the delivery at a collection point, the return shipping costs will be deducted from the order refund once we receive it back at our workshop.
We'll send you an email when your order is closed and ready. Once it's picked up by the shipping company, you'll receive another email or message with the tracking number. This will allow you to track your order at all times and manage its delivery.

Below we detail the courier companies responsible for transport and their tracking links:
Orders to Spain (Peninsula), Balearic Islands and Portugal: GLS.
Customer service phone number: 936 89 84 70
Tracking: https://www.gls-spain.es/es/recibir-paquetes/seguimiento-envio/
Orders to the Canary Islands, Ceuta, Melilla and Andorra: National Post Office.
Tracking: https://www.correos.es/es/es/herramientas/localizador/envios/detalle?tracking-number=dd
International Orders and European Community: UPS.
Tracking: https://www.ups.com/track

Due to factors external to our business, some shipments may be delayed by the shipping company.

Yes, we offer gift cards! You can buy a gift card here.
About the Anitials gift card:
- You will receive it instantly in an email that you can forward or print.
- Redeem it on our website with the code you will receive by email.
- It can be used on one or more purchases (until the balance is used up).
- It does not expire.

All Anitials products are customized and created upon customer request. Therefore, please check the models, sizes, and colors to minimize exchanges and returns.
However, if once you receive your order, you don't get the size right or it doesn't suit you, you can exchange or return it. Except for:
- "OUTLET" or "SPECIAL PRICES" products
- Personalized products with names, text, or more than one initial.
The maximum period to request an exchange or return is 30 calendar days* from receipt of the order.
*Except for purchases on Black Friday or Christmas, when this period is extended.
It is essential that the products subject to an exchange or return are in perfect condition and without signs of use, otherwise we will not accept said exchange or return.
Refunds will be redeemed through a Subscription Card with no expiration date.

Manage an exchange or return through this portal . You must provide your email address and order number, which you'll find in your order confirmation email.
Once the request is received, our customer service team will help you as soon as possible.
Please note that it is the customer's responsibility to provide adequate packaging to ensure that returned products arrive in perfect condition. We suggest using the original box or bag in which the order was received. If the items are received in poor condition, we will not be able to make the requested return.
The costs associated with changes or returns are the responsibility of the costumer. Check our return and exchange policy here.

CART0 items

PAYMENTS AND ORDERS

SHIPPING AND DELIVERY

GIFT CARD

RETURNS & EXCHANGES