FAQS – ANITIALS

FREE SHIPPING FROM €90

Frequently Asked Questions

Questions about orders, personalisation, shipping or returns? Find answers to the most common questions here. Need help? Contact us.

Most of our clothing is unisex. The fit is indicated on each product page. If you have any questions, feel free to contact us.
Yes! Simply mention it in the order notes in your cart before checking out.
Check the size guide on each product page. Many items have a unisex fit. If you're unsure, email us at info@anitials.com.
Yes, we can update your delivery details or order items as long as your order has not yet been prepared or dispatched.
Please email info@anitials.com as soon as possible with your order number and the changes you need.
Yes, as long as your order has not yet been prepared or dispatched. In that case, we'll cancel it and refund the full amount.
Contact info@anitials.com as soon as possible with your order number. Once your order has been prepared or dispatched, it cannot be cancelled, but you can request a return after delivery under our returns policy.
Yes. You can collect your order at Carrer de la Sèquia, 5, entresuelo 2, 17001 Girona, Spain.
Select Workshop collection at checkout if available. We'll let you know when your order is ready. If you have any questions, email info@anitials.com.

We'll email you the tracking details when your order is dispatched. You can also visit our order tracking page.
Orders are normally prepared within 24 working hours. Delivery to mainland Spain and Portugal typically takes 24–48 hours after dispatch, excluding carrier delays and periods of high demand.
Shipping costs depend on the destination and delivery method. You'll see the exact cost before completing your purchase. Please check our shipping policy.
Yes! Shipping costs and delivery times depend on your destination and are shown at checkout.

Yes. Many personalised products, including those with a single initial, can be exchanged or returned within 30 calendar days of delivery. Exceptions include items personalised with names, text or more than one initial, as well as certain Outlet or promotional items. See our full returns policy.
For Black Friday and Christmas orders, the return period may be extended until 31 January, according to the promotion's terms.
Visit our returns portal and follow the instructions. Items must be unused and in perfect condition. Standard returns are issued as store credit with no expiry date, subject to a €5 handling fee under our policy. If an item is faulty, email info@anitials.com.

Yes, we carefully prepare every order, including a fabric pouch where applicable. You can add a personal message in the cart's order notes. If you need a gift receipt, email info@anitials.com with your order number.
We're so happy you loved it! That lovely scent is our very own Anitials fragrance — one of the little details that makes opening your order even more special.
Want to enjoy it at home too? Discover the Anitials fragrance here.
Yes! Our digital gift cards are available in different amounts. You'll receive yours by email, it can be used across multiple purchases, and it never expires. To redeem it, enter the gift card code at checkout. Buy a gift card.
No. Discount codes, including the 10% welcome discount, cannot be combined with reduced items, Outlet offers or discounted bundles unless expressly stated in a promotion.

Yes. At Anitials, we take the security of your information seriously. Payments are processed through secure payment gateways that meet international security standards, such as PCI DSS. We do not store your full card details, and transactions are encrypted by trusted payment providers.
If your payment went through but you haven't received a confirmation email, your order may still have been placed successfully.
Please check your spam and promotions folders and make sure you're checking the email address used at checkout. If you still can't find the confirmation, email info@anitials.com with your name and order details.
We accept several payment methods, depending on your country and availability, including credit and debit cards, PayPal, Apple Pay, Bizum and, where available, Klarna or Scalapay instalment payments.
The available options appear at checkout. All payments are processed securely.