SHIPPING, EXCHANGES AND RETURNS POLICY
All Anitials products are personalized and created at the customer's request, please check the models, sizes, colors and letters.
You will find all the information, size guides and references in each of the products.
If you have any questions, we are at your disposal to help you: Contact us
- Orders are prepared within 48 hours on business days (not including Spanish holidays) and shipped from our own workshop in Gerona (Spain).
- All orders are carefully prepared in our workshop, so they must arrive in perfect condition. If, on the contrary, this is not the case, please contact us to solve it as soon as possible.
- NOTE: Due to the saturation of courier companies during Black Friday, Cyber Monday and Christmas campaigns, it is possible that some shipments may experience delays in delivery. If your order has not been delivered within a reasonable time, please contact us.
RETURNS & EXCHANGES
- The maximum period to request an exchange or return is 30 calendar days from when the order is delivered.
- NOTE : In the special Black Friday, Cyber Monday and Christmas campaigns (orders placed between November 20 and January 6), we extend the period for exchanges and returns until January 31, 2024, thus allowing the gifts to be truly affordable. taste and measure of those who receive it.