All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

Yes, we can make changes to the shipping details or the items in the order , as long as the order has not yet been prepared or shipped .

If you need to make any changes, please write to us as soon as possible at info@anitials.com indicating your order number and the change you wish to make, so that we can process it in a timely manner.

Yes, you can cancel your order as long as it hasn't been prepared or shipped yet . In that case, we'll cancel it and refund you the full amount.

To request it, write to us as soon as possible at info@anitials.com indicating your order number, so that we can process it in time.

If your order has already been prepared or shipped, it will not be possible to cancel it , but you can process a return once you receive it.

Yes. All Anitials products are individually wrapped and beautifully presented, perfect for gifting. We also guarantee the protection and security of each item during shipping.

If you wish to add a personalized message , you can write your dedication in the "Order Notes" section, located at the end of the shopping cart.

We will print your message on a card and include it with your order.

We accept payments from major credit card companies like Visa, Mastercard, and American Express.

No. The 10% welcome discount is only valid for regularly priced products.

This offer cannot be applied to already discounted items , OUTLET products, or Special Price packs , as these already have a promotional price.

No. Discount codes cannot be combined with other promotions, product bundles, or items that are already discounted.

Yes! At Anitials we offer gift cards in various amounts so you can choose the perfect option for your occasion. You can purchase yours directly from our website.

About the Anitials Gift Card:

• You will receive it instantly by email , ready to forward or print.
  
• You can redeem it on our website using the code included in the email.
  
• It can be used in one or more purchases , until your balance is exhausted.
  
• It has no expiration date.

You can redeem your gift card directly on our website.

Simply enter your unique code in the “Gift card or promotional code” field during the checkout process.

The amount will be automatically deducted from your total purchase.

We do not automatically include a paper gift receipt. If you need one, you can request it by email after placing your order.

If you are giving an Anitials product as a gift, the person who receives it can exchange or return it without any problem.

We will only need your email address and order number to process it.

Shipping rates can vary depending on your region and are calculated at checkout.

Here are the full details of our Shipping Policy .

Yes, we offer free shipping for large domestic orders. Check the cart to see the current deal on free shipping..

Yes, we ship our products all over the globe.

Please note that free shipping is not applicable for international orders and that shipping rates could vary depending on your region.

We will send you an email when your order is closed and ready .

Once it is picked up by the transport company, you will receive another email or message with the tracking number , so you can know the status of your shipment at all times and manage the delivery according to your preferences.

If you need more information about your order, click here or write to us and we'll be happy to help.

A refund request can be submitted within a month after the purchase is made.

In the case when the product and packaging are unopened and undamaged , you are eligible for a full refund.

In the case when the packaging has been opened and the product has been used , you are eligible for a partial refund.

In the case when a product has been damaged , and the damage is not covered by your warranty, you are not eligible for a refund.

Please check our Terms of Service to see if you're eligible for a refund.

If the payment method you used to place the order has been charged but you haven't received a confirmation email, don't worry : your order has most likely been processed correctly.

We recommend that you check:

• The spam , promotions , or junk mail folder.
  
• That you are looking at the same email account you used to make the purchase.
  

If you still can't find the confirmation email, write to us at info@anitials.com indicating your name and payment method, and we'll be happy to help you locate your order.

We accept several forms of payment so you can choose the one that best suits you:

• Credit and debit cards (Visa, Mastercard, American Express)
  
• PayPal
  
• Apple Pay
  
• Bizum
  
• Interest-free installment payment methods, such as Klarna or Scalapay
  

In all cases, you will receive a verification code on your phone to authorize and confirm the payment.

All payments are processed through secure and encrypted systems , guaranteeing your peace of mind with every purchase.